YWCA Cass Clay is currently hiring for a Full-Time Overnight Shelter Support Specialist to assist with daily shelter operations. The hours of this position are 12a-8a Sunday - Thursday. Must be available to work nights, weekends, and holidays. Benefits, PTO, Mental Health Days, and paid holidays are included. This position is eligible for a night shift differential.

Job Duties:

  • Admit women and children to the Shelter, complete intake paperwork, and orient individuals to the YWCA Emergency Shelter and its policies.
  • Ensure clients are complying with program guidelines and procedures.
  • Ensure residents are supplied with necessary items (food, clothing, etc.)
  • Maintain staff and participant records including admittance, daily journal, resident’s log, shelter duty checklist, child protection, and other reports as assigned.
  • Ensure the security of the shelter: locks, security systems, fire alarm systems, and security checklist. Respond appropriately to alarms and emergency situations, including the use of First Aid and CPR.
  • Performs general administrative functions such as documentation within the communication log, answering the phone, and responding to in-person inquiries in a professional and timely manner.
  • Provides appropriate information and referrals for those who need other resources.
  • Provide an immediate and professional response to any emergency or disturbance within the YWCA Cass Clay.
  • Provides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks.
  • Attend scheduled Shelter meetings.
  • Provide off-site clients with food baskets and supplies as applicable.
  • Prepare sleeping rooms by cleaning and stocking.
  • Sorting and organizing donations.
  • Maintain cleanliness of shelter and general organization of shelter.
  • Delivers services with safety, respect, and effectiveness.
  • Other duties as assigned.


  • Female (BFOQ)
  • High school graduate. 2 years of college in a related human service field or equivalent education/experience is required.
  • Training or experience in working in crisis intervention.
  • CPR and First Aid certified.
  • Must have excellent oral, written, and interpersonal communication skills.
  • Knowledge of domestic violence, homelessness, mental illness, chemical dependency, and child development issues is essential. Knowledge of community resources is helpful.
  • Prompt and reliable attendance is required.
  • Meet all background check requirements.
  • An understanding of, appreciation for, and support of the mission of the YWCA Cass Clay, which is eliminating racism and empowering women.