YWCA Cass Clay is currently recruiting for a Full-Time Shelter Advocate. The Shelter Advocate is responsible for coordinating comprehensive case management services for women calling YWCA's Emergency Shelter home. The Shelter Advocate will also maintain the safety and security of residents.

Job Duties:

  • Provide weekly case management services to include: assessment of needs, participant goals, and plan development, monitoring the implementation and evaluation of goals/plans in collaboration with the resident
  • Provide support and resources for clients; good working relationships with support networks, government resources, and community resources
  • Coordinate and redistribute community resources to YWCA participants
  • Perform intake assessments to admit women and children to the YWCA Shelter
  • Responsible for orienting all residents to the YWCA Shelter and enforcing rules and regulations
  • Maintain updated records of current residents including admittance, resident’s log, communication log, bed list, child protection, etc.
  • Ensure security of the shelter by appropriately responding to phone, door buzzers, locks, security systems, fire alarm systems, and security checklist
  • Ensure residents are supplied with necessary items (food, clothing, etc)
  • Provide off-site clients with food baskets and supplies
  • Train and provide feedback to interns, volunteers and shelter assistants
  • Participate in OnCall rotation to assist with shelter and housing programs
  • Prompt and reliable attendance is required
  • Other duties as assigned


  • Female (BFOQ)
  • Bachelor’s degree in behavioral sciences (i.e. social work, CDFS, sociology, criminal justice, human services)
  • Certified in First Aid and CPR
  • Two years experience in providing case management services preferred
  • Meets all background check requirements
  • Must be able to work alternate hours including on-call and weekend/evening shifts
  • Must have excellent oral, written, and interpersonal communication skills
  • Knowledge of domestic violence, homelessness, mental illness, chemical dependency, and child development issues is essential
  • Knowledge of local community resources and the ability to work within social systems
  • Must have a valid driver’s license and current vehicle insurance
  • An understanding of, appreciation for, and support of the mission of the YWCA Cass Clay, which is eliminating racism and empowering women

YWCA Cass Clay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.